Aim to delight your customers and colleagues, not take them off-guard

Surprised man
Photo by krakenimages on Unsplash

It’s wonderful to ‘outperform’ for your customers and bring them delightful innovation beyond their expectations. However, you should aim for ‘no surprises’ with your customers. Set expectations appropriately at all times, deliver completely to those expectations, and be proactive in your communications to give clients plenty of head’s-up when something…

“Keep your mind open, but not so open that your brains fall out”

Sign-posts pointing in different directions
Photo by Javier Allegue Barros on Unsplash

An excellent article in The Atlantic has been circulating recently: Changing Your Mind Can Make You Less Anxious. It’s all about being open to information and open to changing your mind in the face of information. …

As you think about performance, focus on the habits you need to get you where you want to go

Sticky notes on a wall
Photo by Kelly Sikkema on Unsplash

We are what we repeatedly do. Excellence then, is not an act, but a habit. — Aristotle

Great things are done by a series of small things brought together. — Vincent van Gogh

We all want to be better at things that matter to us, whether that’s getting into shape…

Slow is smooth and smooth is fast

Image by Michelle Raponi from Pixabay

In business, as in many things in life, we want and need both to do things correctly and move fast. To do these seemingly opposing things requires an appropriate balance between thoughtful analysis and decisive action.

Analysis is critical. There is a saying in the US Navy SEALs: “Slow is…

When business context changes, people need to adapt

Photo by Marten Bjork on Unsplash

It’s always all about the people

I have been an entrepreneur of 4 start-ups and have also worked as a business leader and CTO in several larger enterprises. In every case, success has been fundamentally reliant on the people involved. …

Anything is possible, if you make it happen

Image by Gerd Altmann from Pixabay

The pessimist sees difficulty in every opportunity, the optimist sees an opportunity in every difficulty.” — L. P. Jacks

Many people I know who call themselves “realists” are actually pessimists, to my mind, and naturally focus on all the reasons why you can’t do something, claiming that they are simply…

Perfect your actions, and the outcome will take care of itself

Image by Lisa Van Dorp from Pixabay

Years ago, while watching my son practice tennis, I had a thought. Now, I’ll admit that even though I did play on the Varsity team in high school :D, I am very far from being an expert tennis player. However, it seemed to me that my son was often overly…

Philip Brittan

Philip is an entrepreneur, technologist, business leader, writer, and innovator. Blog:

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