It’s wonderful to ‘outperform’ for your customers and bring them delightful innovation beyond their expectations. However, you should aim for ‘no surprises’ with your customers. Set expectations appropriately at all times, deliver completely to those expectations, and be proactive in your communications to give clients plenty of head’s-up when something…

An excellent article in The Atlantic has been circulating recently: Changing Your Mind Can Make You Less Anxious. It’s all about being open to information and open to changing your mind in the face of information. …

We are what we repeatedly do. Excellence then, is not an act, but a habit. — Aristotle

Great things are done by a series of small things brought together. — Vincent van Gogh

We all want to be better at things that matter to us, whether that’s getting into shape…

In business, as in many things in life, we want and need both to do things correctly and move fast. To do these seemingly opposing things requires an appropriate balance between thoughtful analysis and decisive action.

Analysis is critical. There is a saying in the US Navy SEALs: “Slow is…

“The pessimist sees difficulty in every opportunity, the optimist sees an opportunity in every difficulty.” — L. P. Jacks

Many people I know who call themselves “realists” are actually pessimists, to my mind, and naturally focus on all the reasons why you can’t do something, claiming that they are simply…